Privacy Policy

How we protect and use your information

Last Updated: October 2024

EKAD GROUP LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ekadgroup.co.uk or use our services.

Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Request a quotation or consultation
  • Subscribe to our newsletter (if applicable)
  • Communicate with us via email or phone
  • Engage our services

This information may include:

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Project details and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time stamps

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer service
  • Prepare quotations and project proposals
  • Schedule consultations and installations
  • Process payments and manage contracts
  • Send project updates and important notifications
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing communications (with your consent)
  • Analyze website usage and trends

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • Legal obligation: Processing is necessary for us to comply with the law
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third-party companies that help us operate our business (e.g., payment processors, email services)
  • Suppliers: Material suppliers when necessary to fulfill your project requirements
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

All third parties are required to maintain the confidentiality of your information and use it only for the purposes for which it was shared.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure servers and encrypted data transmission
  • Regular security assessments
  • Limited access to personal information by authorized personnel only
  • Secure backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Generally, we retain:

  • Client project records for up to 7 years (for tax and legal purposes)
  • Marketing communications data until you unsubscribe
  • Website analytics data for up to 2 years

7. Your Data Protection Rights

Under GDPR and UK data protection law, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (under certain circumstances)
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request transfer of your data to another organization
  • Right to Object: Object to processing of your personal data (including for marketing purposes)
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Checkatrade, Houzz, Instagram, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EKAD GROUP LIMITED

Email: info@ekadgroup.co.uk

Phone: +44 7388 692013

Address: Noko 3-6 Banister Road, London, W10 4AR

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues (www.ico.org.uk).